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An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It

An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It

An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It. Write a letter:

Describing the item in question
Detailing the issues
Telling the manager what you expect them to do with it


Dear Manager,

My name is Samantha Johnson, and I am writing this letter to express my dissatisfaction with a recent purchase I made at your store. Last week, I purchased a dress from your store, which I was very excited to wear to a friend’s wedding. However, when I got home and tried it on, I noticed that there were some issues with the dress that made it unwearable.

Firstly, the dress was not the right size. Despite checking the size chart and measurements, the dress was too tight around my waist and shoulders, making it uncomfortable to wear. Additionally, there were some loose threads around the hem of the dress, which made it look frayed and worn out. Finally, the color of the dress had faded after just one wash, making it look old and dull.

I am very disappointed with the quality of the dress, especially considering the amount I paid for it. I am hoping that you will be able to rectify this situation by either offering me a full refund or allowing me to exchange the dress for another one that is of a better quality. As a loyal customer of your store, I have always trusted in the quality of the items you offer, but this experience has left me feeling let down.

I would appreciate it if you could respond to this letter at your earliest convenience and let me know how you plan to address this issue. Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Sincerely,

Samantha Johnson

Sample 2 An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It

Dear Manager,

My name is John Smith, and I am writing to inform you of a recent issue with a purchase I made at your store. On 15th April 2023, I purchased a pair of jeans from your store, and unfortunately, I have encountered some issues with the item. I would like to request a return or exchange for this product.

The pair of jeans I purchased were the “Slim Fit Jeans” in size 32. When I tried them on at home, I noticed that the waist size was incorrect and the jeans were too tight around the waist, making them uncomfortable to wear. Additionally, the stitching on one of the back pockets was coming undone, and there was a small tear near the zipper. These issues were not noticeable in the store, but I found them when I wore them for the first time.

I am extremely disappointed with the quality of this product, especially considering the amount of money I spent on them. As a loyal customer of your store, I have always trusted the quality of the items that you offer, but this experience has left me feeling let down.

I am hoping that you can assist me by offering a refund or exchange for the product. I would appreciate it if you could also ensure that the new product I receive is of the correct size and is free from any defects. If necessary, I am willing to provide proof of purchase.

I appreciate your attention to this matter and would be grateful if you could respond to my request as soon as possible.

Sincerely,

John Smith.

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