Your internet connection has been slow and intermittent. Write a letter to your internet service provider to complain. In the letter:
- Describe the problem and why you are unhappy
- Arrange for an engineer to visit your home
- Request a reduction in your bill
Dear Sir/Madam,
I am writing to express my dissatisfaction with the internet connection provided by your company. For the past few weeks, I have been experiencing slow and intermittent internet connection, which has been causing a lot of inconvenience to me.
The problem started about two weeks ago and has persisted despite my efforts to troubleshoot it. I have tried resetting the router, checking the cables, and even contacting your customer service center, but the problem persists. As a result, I have been unable to carry out my online activities smoothly, such as attending online classes, sending emails, and even streaming videos.
Therefore, I request you to arrange for an engineer to visit my home as soon as possible to identify and rectify the problem. I believe that a technical expert can help diagnose the issue and provide a permanent solution. I would appreciate it if you could schedule the visit at a convenient time for me, as I have a busy schedule.
Moreover, the poor service has caused me considerable inconvenience and stress, and I believe that a reduction in my monthly bill is appropriate. I am paying for a service that is not meeting my expectations, and I think that I should be compensated accordingly.
I hope you will take prompt action to resolve the issue and ensure that such problems do not occur in the future. I look forward to hearing from you soon regarding the visit of your engineer and the possible reduction in my monthly bill.
Thank you for your attention to this matter.
Sincerely,
Ravi
Sample 2 Your Internet Connection Has Been Slow And Intermittent
Dear Customer Support Team,
I am writing to express my deep dissatisfaction with the internet service that I have been receiving from your company. For the past several weeks, I have been experiencing slow and intermittent internet connectivity, which has made it difficult for me to work from home and communicate with my colleagues.
The internet connection has been so slow that it takes a long time to load web pages, send emails, or download files. Moreover, there have been several instances where the internet has cut out completely, causing me to lose important work or disrupting important meetings.
I am extremely unhappy with this situation, as I rely heavily on the internet to carry out my professional responsibilities. This slow and erratic connection has been extremely disruptive to my work and has caused me a lot of stress and anxiety.
Therefore, I would like to request that an engineer be sent to my home to diagnose and fix the problem as soon as possible. I believe that there may be an issue with the hardware or network infrastructure that is causing the slow and intermittent connection.
Furthermore, I would like to request a reduction in my bill for the period that I have been experiencing these issues. I believe that it is only fair to receive compensation for the substandard service that I have been receiving.
I would appreciate it if you could arrange for the visit of an engineer at your earliest convenience, and let me know when I can expect their arrival. I look forward to hearing back from you soon regarding my request for a reduction in my bill.
Thank you for your attention to this matter.
Sincerely,
Manjeet